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Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   The service was excellent. As they say, everything it said on the tin! Delivered on time, the driver was brilliant, the plans came laminated, great for showing where the metal web Easi-joists went. Thank you to all your team made our lives easier.   
    P McCone -Vale Pride Ltd- August 2017

  •   Love the product, makes the job a lot easier, brilliant for Building Control Inspections  
    Godsall Property Developments - February 2016

  •   Thank you for a very good service.  
    Recent customer comment.

  •   I have always found Wyckham Blackwell to be very helpful and efficient.  
    John Brannigan - Beneficial Contracts - January 2017

  •   All round excellent service with the Floor and Trusses for design, technical support and advice. The ordering and production process was first class  
    Mark Mumford - April 2017

  •   Excellent service  
    Roy Findlay - October 2016

  •   It was a pleasure to deal with your designer who dealt with our project.  
    Shaw Brothers - September 2015

  •   Innovative design and flexible service.  
    Ian Jamieson - November 2016

  •   Excellent service, a very professional and knowledgeable company we would definitely recommend you  
    EC Hazel House - March 2016

  •   They were a perfect fit very pleased.  
    Recent customer comment.

  •   They fitted like a glove, will be in touch for our next job.  
    Mike • Purchase Surveying Director B.E Barker Builders - September 16

  •   A real pleasure to deal with and the speed it was sorted and delivered was spectacular.  
    Recent customer comment.