Order tracker
 

Customer Service Charter

bmf logo

As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   Excellent service, a very professional and knowledgeable company we would definitely recommend you  
    EC Hazel House - March 2016

  •   A real pleasure to deal with and the speed it was sorted and delivered was spectacular.  
    Recent customer comment.

  •   We usually do cut roofs but after this job we will definitely be using your trusses.  
    Recent customer comment.

  •   They were a perfect fit very pleased.  
    Recent customer comment.

  •   Thank you for the Trusses and Oak Beams, your driver Mark, was a real pleasure to deal with, very professional.  
    Nicole Pomeroy - March 2017

  •   Always a good service  
    Court (Warwickshire) Ltd -October 2015

  •   Very pleased with the service, helpful and prompt with quotes, and all deliveries were on time  
    MADE Architecture Ltd - May 16

  •   Just to a short note to say thank you for designing, and delivering the trusses on Wednesday. Your delivery driver was incredibly polite, helpful and courteous and is a great reflection of your company.   
    Steve Cook • Willmott Dixon - June 16

  •   It was a pleasure to deal with your designer who dealt with our project.  
    Shaw Brothers - September 2015

  •   Your Designer was very efficient and your Delivery Driver was exceptional  
    H Egginton Bromsgrove - June 2017

  •   Excellent service very pleased.  
    Recent customer comment.

  •   Thank you for a very good service.  
    Recent customer comment.