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Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   Thank you for a very good service.  
    Recent customer comment.

  •    First Class Service at every level and a punctual, polite and very helpful delivery driver.  
    Paul Jarvis, Walsall December 2017 

  •   Very pleased with the service, helpful and prompt with quotes, and all deliveries were on time  
    MADE Architecture Ltd - May 16

  •   The service was great and the product was great.  
    Nick Cushing - February 2016

  •   My thanks to all those involved at Wyckham Blackwell with measuring, designing, manufacturing and delivering my roof trusses on time. This is, without doubt, a job well done and is very much appreciated.  
    Paul Jarvis- AMIMI- October 2017

  •   “Great Delivery Service”  
    Earlswood Garden Centre, Henley in Arden - May 2019

  •   Excellent service very pleased.  
    Recent customer comment.

  •   “A special thank you to your Design Team for their assistance and advice”  
    G Developments, Solihull - July 2019

  •   I could not fault the service in any way, the advice was invaluable, and you kept me updated on production of the Trusses. Thank you!  
    Danny Gouveia - Solihull - September 2017

  •   It was a pleasure to deal with your designer who dealt with our project.  
    Shaw Brothers - September 2015

  •   They were a perfect fit very pleased.  
    Recent customer comment.

  •   We usually do cut roofs but after this job we will definitely be using your trusses.  
    Recent customer comment.