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Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   Very happy my garage roof looks fabulous  
    Mr Harper , Coventry - April 2018

  •   I could not fault the service in any way, the advice was invaluable, and you kept me updated on production of the Trusses. Thank you!  
    Danny Gouveia - Solihull - September 2017

  •   Excellent service very pleased.  
    Recent customer comment.

  •   A real pleasure to deal with and the speed it was sorted and delivered was spectacular.  
    Recent customer comment.

  •   "We were very grateful for the information & advice that your designer gave us regarding our trusses. We would definitely use you again and recommend Wyckham Blackwell"  
    Nigel Lee, Solihull - February 2019

  •   My thanks to all those involved at Wyckham Blackwell with measuring, designing, manufacturing and delivering my roof trusses on time. This is, without doubt, a job well done and is very much appreciated.  
    Paul Jarvis- AMIMI- October 2017

  •   As always first class service and product.  
    Recent customer comment.

  •   "100 out of 100, It goes without saying we will hopefully be using you again in the near future."  
    Wates Construction, Nottingham - August 2018

  •   We usually do cut roofs but after this job we will definitely be using your trusses.  
    Recent customer comment.

  •   From initial design to delivery was an excellent experience, I would not go any where else, keep up the good work.  
    Alan Pearson - RCI Design - December 2016

  •   They fitted like a glove, will be in touch for our next job.  
    Mike • Purchase Surveying Director B.E Barker Builders - September 16

  •   Great service, will be coming back soon!  
    Roger Summers | MD BETTA Buildings - February 2016