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Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   I have always found Wyckham Blackwell to be very helpful and efficient.  
    John Brannigan - Beneficial Contracts - January 2017

  •   Excellent service, a very professional and knowledgeable company we would definitely recommend you  
    EC Hazel House - March 2016

  •   Just to a short note to say thank you for designing, and delivering the trusses on Wednesday. Your delivery driver was incredibly polite, helpful and courteous and is a great reflection of your company.   
    Steve Cook • Willmott Dixon - June 16

  •   From initial design to delivery was an excellent experience, I would not go any where else, keep up the good work.  
    Alan Pearson - RCI Design - December 2016

  •   I could not fault the service in any way, the advice was invaluable, and you kept me updated on production of the Trusses. Thank you!  
    Danny Gouveia - Solihull - September 2017

  •   Thank you for a very good service.  
    Recent customer comment.

  •   A real pleasure to deal with and the speed it was sorted and delivered was spectacular.  
    Recent customer comment.

  •   Your Designer was very efficient and your Delivery Driver was exceptional  
    H Egginton Bromsgrove - June 2017

  •   Great flexible service   
    Jon Rodway - May 2017

  •    First Class Service at every level and a punctual, polite and very helpful delivery driver.  
    Paul Jarvis, Walsall December 2017 

  •   They were a perfect fit very pleased.  
    Recent customer comment.

  •   Many thanks for all your help with this job.  
    Recent customer comment.