Order tracker
 

Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   They fitted like a glove, will be in touch for our next job.  
    Mike • Purchase Surveying Director B.E Barker Builders - September 16

  •   Many thanks for all your help with this job.  
    Recent customer comment.

  •   Delighted with the service and the price.  
    Recent customer comment.

  •   “Your HGV Driver was really helpful, our site is very difficult to access and he was excellent.”  
    Steelhead Developments, Welford Upon Avon - August 2019

  •   Love the product, makes the job a lot easier, brilliant for Building Control Inspections  
    Godsall Property Developments - February 2016

  •   All round excellent service with the Floor and Trusses for design, technical support and advice. The ordering and production process was first class  
    Mark Mumford - April 2017

  •   As always first class service and product.  
    Recent customer comment.

  •   “A special thank you to your Design Team for their assistance and advice”  
    G Developments, Solihull - July 2019

  •   "A huge thank you for your support on our project, all technical questions and design variations have been dealt with promptly, you have been great to work with and reflect a real client focused company”   
    Lesley Gill, Coventry - September 2018.

  •   Great flexible service   
    Jon Rodway - May 2017

  •   “Delivery was on time and exactly as the order“   
    IBO Construction, Basildon - November 2018

  •   From initial design to delivery was an excellent experience, I would not go any where else, keep up the good work.  
    Alan Pearson - RCI Design - December 2016