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Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   Excellent service  
    Roy Findlay - October 2016

  •   This was a HS2 project requiring a lot of detail, your team were very helpful and dealt with all issues raised. A first class service, thank you.  
    Currall Lewis & Martin Construction Ltd - May 2018.

  •   Always a good service  
    Court (Warwickshire) Ltd -October 2015

  •   I could not fault the service in any way, the advice was invaluable, and you kept me updated on production of the Trusses. Thank you!  
    Danny Gouveia - Solihull - September 2017

  •   It was a pleasure to deal with your designer who dealt with our project.  
    Shaw Brothers - September 2015

  •   A real pleasure to deal with and the speed it was sorted and delivered was spectacular.  
    Recent customer comment.

  •   Great flexible service   
    Jon Rodway - May 2017

  •   Your Designer was very efficient and your Delivery Driver was exceptional  
    H Egginton Bromsgrove - June 2017

  •   The service was great and the product was great.  
    Nick Cushing - February 2016

  •   Love the product, makes the job a lot easier, brilliant for Building Control Inspections  
    Godsall Property Developments - February 2016

  •   As always first class service and product.  
    Recent customer comment.

  •   They fitted like a glove, will be in touch for our next job.  
    Mike • Purchase Surveying Director B.E Barker Builders - September 16