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Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   Faultless service and all fitted spot on, well impressed!   
    John Childs, Braunston - February 2018

  •   All round excellent service with the Floor and Trusses for design, technical support and advice. The ordering and production process was first class  
    Mark Mumford - April 2017

  •   I have always found Wyckham Blackwell to be very helpful and efficient.  
    John Brannigan - Beneficial Contracts - January 2017

  •   They were a perfect fit very pleased.  
    Recent customer comment.

  •   We usually do cut roofs but after this job we will definitely be using your trusses.  
    Recent customer comment.

  •   Great service, will be coming back soon!  
    Roger Summers | MD BETTA Buildings - February 2016

  •   Always a good service  
    Court (Warwickshire) Ltd -October 2015

  •   “Your HGV Driver was really helpful, our site is very difficult to access and he was excellent.”  
    Steelhead Developments, Welford Upon Avon - August 2019

  •   Just to a short note to say thank you for designing, and delivering the trusses on Wednesday. Your delivery driver was incredibly polite, helpful and courteous and is a great reflection of your company.   
    Steve Cook • Willmott Dixon - June 16

  •   “Great Product Quality and Customer Service”  
    Parrott Construction, Bedford - March 2021

  •   "A huge thank you for your support on our project, all technical questions and design variations have been dealt with promptly, you have been great to work with and reflect a real client focused company”   
    Lesley Gill, Coventry - September 2018.

  •   “Thank you for the roof trusses delivered last Tuesday, we have them now in position and I have to say that the design and quality is fantastic. Thank you for your attention to detail, I know that it wasn’t a straightforward project for you and I appreciate your patience. Please pass on my thanks to all those involved."  
    Steve Barnes, Coleshill - November 2021