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Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   "100 out of 100, It goes without saying we will hopefully be using you again in the near future."  
    Wates Construction, Nottingham - August 2018

  •   The service was excellent. As they say, everything it said on the tin! Delivered on time, the driver was brilliant, the plans came laminated, great for showing where the metal web Easi-joists went. Thank you to all your team made our lives easier.   
    P McCone -Vale Pride Ltd- August 2017

  •   Just to a short note to say thank you for designing, and delivering the trusses on Wednesday. Your delivery driver was incredibly polite, helpful and courteous and is a great reflection of your company.   
    Steve Cook • Willmott Dixon - June 16

  •   Excellent service  
    Roy Findlay - October 2016

  •   Always a good service  
    Court (Warwickshire) Ltd -October 2015

  •   The service was great and the product was great.  
    Nick Cushing - February 2016

  •   Thank you for a very good service.  
    Recent customer comment.

  •   I have always found Wyckham Blackwell to be very helpful and efficient.  
    John Brannigan - Beneficial Contracts - January 2017

  •   My thanks to all those involved at Wyckham Blackwell with measuring, designing, manufacturing and delivering my roof trusses on time. This is, without doubt, a job well done and is very much appreciated.  
    Paul Jarvis- AMIMI- October 2017

  •   From initial design to delivery was an excellent experience, I would not go any where else, keep up the good work.  
    Alan Pearson - RCI Design - December 2016

  •   Innovative design and flexible service.  
    Ian Jamieson - November 2016

  •   This was a HS2 project requiring a lot of detail, your team were very helpful and dealt with all issues raised. A first class service, thank you.  
    Currall Lewis & Martin Construction Ltd - May 2018.