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Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   Very happy my garage roof looks fabulous  
    Mr Harper , Coventry - April 2018

  •   "Great Service as Always!   
    Yardley Leisure - June 2018

  •   The service was excellent. As they say, everything it said on the tin! Delivered on time, the driver was brilliant, the plans came laminated, great for showing where the metal web Easi-joists went. Thank you to all your team made our lives easier.   
    P McCone -Vale Pride Ltd- August 2017

  •   Innovative design and flexible service.  
    Ian Jamieson - November 2016

  •   “A special thank you to your Design Team for their assistance and advice”  
    G Developments, Solihull - July 2019

  •   I could not fault the service in any way, the advice was invaluable, and you kept me updated on production of the Trusses. Thank you!  
    Danny Gouveia - Solihull - September 2017

  •   Delighted, please thank those involved in production  
    Recent customer comment - February 2016

  •   Many thanks for all your help with this job.  
    Recent customer comment.

  •   Thank you for the Trusses and Oak Beams, your driver Mark, was a real pleasure to deal with, very professional.  
    Nicole Pomeroy - March 2017

  •   “Your HGV Driver was really helpful, our site is very difficult to access and he was excellent.”  
    Steelhead Developments, Welford Upon Avon - August 2019

  •   They fitted like a glove, will be in touch for our next job.  
    Mike • Purchase Surveying Director B.E Barker Builders - September 16

  •   Excellent service, a very professional and knowledgeable company we would definitely recommend you  
    EC Hazel House - March 2016