Order tracker
 

Customer Service Charter

bmf logo

As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   Just to a short note to say thank you for designing, and delivering the trusses on Wednesday. Your delivery driver was incredibly polite, helpful and courteous and is a great reflection of your company.   
    Steve Cook • Willmott Dixon - June 16

  •   Thank you for the Trusses and Oak Beams, your driver Mark, was a real pleasure to deal with, very professional.  
    Nicole Pomeroy - March 2017

  •   They were a perfect fit very pleased.  
    Recent customer comment.

  •   The service was great and the product was great.  
    Nick Cushing - February 2016

  •   “A special thank you to your Design Team for their assistance and advice”  
    G Developments, Solihull - July 2019

  •   Great flexible service   
    Jon Rodway - May 2017

  •   I could not fault the service in any way, the advice was invaluable, and you kept me updated on production of the Trusses. Thank you!  
    Danny Gouveia - Solihull - September 2017

  •   Excellent service, a very professional and knowledgeable company we would definitely recommend you  
    EC Hazel House - March 2016

  •   This was a HS2 project requiring a lot of detail, your team were very helpful and dealt with all issues raised. A first class service, thank you.  
    Currall Lewis & Martin Construction Ltd - May 2018.

  •   Your Designer was very efficient and your Delivery Driver was exceptional  
    H Egginton Bromsgrove - June 2017

  •   They fitted like a glove, will be in touch for our next job.  
    Mike • Purchase Surveying Director B.E Barker Builders - September 16

  •   “Your HGV Driver was really helpful, our site is very difficult to access and he was excellent.”  
    Steelhead Developments, Welford Upon Avon - August 2019