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Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   My thanks to all those involved at Wyckham Blackwell with measuring, designing, manufacturing and delivering my roof trusses on time. This is, without doubt, a job well done and is very much appreciated.  
    Paul Jarvis- AMIMI- October 2017

  •   Just to a short note to say thank you for designing, and delivering the trusses on Wednesday. Your delivery driver was incredibly polite, helpful and courteous and is a great reflection of your company.   
    Steve Cook • Willmott Dixon - June 16

  •   Thank you for the Trusses and Oak Beams, your driver Mark, was a real pleasure to deal with, very professional.  
    Nicole Pomeroy - March 2017

  •   "We were very grateful for the information & advice that your designer gave us regarding our trusses. We would definitely use you again and recommend Wyckham Blackwell"  
    Nigel Lee, Solihull - February 2019

  •   I have always found Wyckham Blackwell to be very helpful and efficient.  
    John Brannigan - Beneficial Contracts - January 2017

  •   "A huge thank you for your support on our project, all technical questions and design variations have been dealt with promptly, you have been great to work with and reflect a real client focused company”   
    Lesley Gill, Coventry - September 2018.

  •   I could not fault the service in any way, the advice was invaluable, and you kept me updated on production of the Trusses. Thank you!  
    Danny Gouveia - Solihull - September 2017

  •   The service was great and the product was great.  
    Nick Cushing - February 2016

  •   Very pleased with the service, helpful and prompt with quotes, and all deliveries were on time  
    MADE Architecture Ltd - May 16

  •   We usually do cut roofs but after this job we will definitely be using your trusses.  
    Recent customer comment.

  •   Delighted with the service and the price.  
    Recent customer comment.

  •   "Great Service as Always!   
    Yardley Leisure - June 2018