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Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   Great service, will be coming back soon!  
    Roger Summers | MD BETTA Buildings - February 2016

  •   Excellent service very pleased.  
    Recent customer comment.

  •   From initial design to delivery was an excellent experience, I would not go any where else, keep up the good work.  
    Alan Pearson - RCI Design - December 2016

  •   Your Designer was very efficient and your Delivery Driver was exceptional  
    H Egginton Bromsgrove - June 2017

  •   “Great Delivery Service”  
    Earlswood Garden Centre, Henley in Arden - May 2019

  •   A real pleasure to deal with and the speed it was sorted and delivered was spectacular.  
    Recent customer comment.

  •   Great flexible service   
    Jon Rodway - May 2017

  •   The service was excellent. As they say, everything it said on the tin! Delivered on time, the driver was brilliant, the plans came laminated, great for showing where the metal web Easi-joists went. Thank you to all your team made our lives easier.   
    P McCone -Vale Pride Ltd- August 2017

  •   Excellent service, a very professional and knowledgeable company we would definitely recommend you  
    EC Hazel House - March 2016

  •   Very happy my garage roof looks fabulous  
    Mr Harper , Coventry - April 2018

  •   Faultless service and all fitted spot on, well impressed!   
    John Childs, Braunston - February 2018

  •   I could not fault the service in any way, the advice was invaluable, and you kept me updated on production of the Trusses. Thank you!  
    Danny Gouveia - Solihull - September 2017