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Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   "A huge thank you for your support on our project, all technical questions and design variations have been dealt with promptly, you have been great to work with and reflect a real client focused company”   
    Lesley Gill, Coventry - September 2018.

  •   "100 out of 100, It goes without saying we will hopefully be using you again in the near future."  
    Wates Construction, Nottingham - August 2018

  •   “Delivery was on time and exactly as the order“   
    IBO Construction, Basildon - November 2018

  •   Very happy my garage roof looks fabulous  
    Mr Harper , Coventry - April 2018

  •   I have always found Wyckham Blackwell to be very helpful and efficient.  
    John Brannigan - Beneficial Contracts - January 2017

  •   They were a perfect fit very pleased.  
    Recent customer comment.

  •   Delighted with the service and the price.  
    Recent customer comment.

  •   "We were very grateful for the information & advice that your designer gave us regarding our trusses. We would definitely use you again and recommend Wyckham Blackwell"  
    Nigel Lee, Solihull - February 2019

  •   The service was excellent. As they say, everything it said on the tin! Delivered on time, the driver was brilliant, the plans came laminated, great for showing where the metal web Easi-joists went. Thank you to all your team made our lives easier.   
    P McCone -Vale Pride Ltd- August 2017

  •   Thank you for the Trusses and Oak Beams, your driver Mark, was a real pleasure to deal with, very professional.  
    Nicole Pomeroy - March 2017

  •   They fitted like a glove, will be in touch for our next job.  
    Mike • Purchase Surveying Director B.E Barker Builders - September 16

  •   “A special thank you to your Design Team for their assistance and advice”  
    G Developments, Solihull - July 2019