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Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   Your Designer was very efficient and your Delivery Driver was exceptional  
    H Egginton Bromsgrove - June 2017

  •   Very happy my garage roof looks fabulous  
    Mr Harper , Coventry - April 2018

  •    First Class Service at every level and a punctual, polite and very helpful delivery driver.  
    Paul Jarvis, Walsall December 2017 

  •   Many thanks for all your help with this job.  
    Recent customer comment.

  •   “Delivery was on time and exactly as the order“   
    IBO Construction, Basildon - November 2018

  •   Just to a short note to say thank you for designing, and delivering the trusses on Wednesday. Your delivery driver was incredibly polite, helpful and courteous and is a great reflection of your company.   
    Steve Cook • Willmott Dixon - June 16

  •   Excellent service  
    Roy Findlay - October 2016

  •   Thank you for a very good service.  
    Recent customer comment.

  •   We usually do cut roofs but after this job we will definitely be using your trusses.  
    Recent customer comment.

  •   Thank you for the Trusses and Oak Beams, your driver Mark, was a real pleasure to deal with, very professional.  
    Nicole Pomeroy - March 2017

  •   The service was great and the product was great.  
    Nick Cushing - February 2016

  •   From initial design to delivery was an excellent experience, I would not go any where else, keep up the good work.  
    Alan Pearson - RCI Design - December 2016