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Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   Innovative design and flexible service.  
    Ian Jamieson - November 2016

  •   Great service, will be coming back soon!  
    Roger Summers | MD BETTA Buildings - February 2016

  •   My thanks to all those involved at Wyckham Blackwell with measuring, designing, manufacturing and delivering my roof trusses on time. This is, without doubt, a job well done and is very much appreciated.  
    Paul Jarvis- AMIMI- October 2017

  •   They were a perfect fit very pleased.  
    Recent customer comment.

  •   Thank you for the Trusses and Oak Beams, your driver Mark, was a real pleasure to deal with, very professional.  
    Nicole Pomeroy - March 2017

  •   From initial design to delivery was an excellent experience, I would not go any where else, keep up the good work.  
    Alan Pearson - RCI Design - December 2016

  •   “Delivery was on time and exactly as the order“   
    IBO Construction, Basildon - November 2018

  •   Faultless service and all fitted spot on, well impressed!   
    John Childs, Braunston - February 2018

  •   "Great Service as Always!   
    Yardley Leisure - June 2018

  •   The service was excellent. As they say, everything it said on the tin! Delivered on time, the driver was brilliant, the plans came laminated, great for showing where the metal web Easi-joists went. Thank you to all your team made our lives easier.   
    P McCone -Vale Pride Ltd- August 2017

  •    First Class Service at every level and a punctual, polite and very helpful delivery driver.  
    Paul Jarvis, Walsall December 2017 

  •   They fitted like a glove, will be in touch for our next job.  
    Mike • Purchase Surveying Director B.E Barker Builders - September 16