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Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •    First Class Service at every level and a punctual, polite and very helpful delivery driver.  
    Paul Jarvis, Walsall December 2017 

  •   As always first class service and product.  
    Recent customer comment.

  •   “Great Delivery Service”  
    Earlswood Garden Centre, Henley in Arden - May 2019

  •   Great flexible service   
    Jon Rodway - May 2017

  •   "100 out of 100, It goes without saying we will hopefully be using you again in the near future."  
    Wates Construction, Nottingham - August 2018

  •   Thank you for the Trusses and Oak Beams, your driver Mark, was a real pleasure to deal with, very professional.  
    Nicole Pomeroy - March 2017

  •   We usually do cut roofs but after this job we will definitely be using your trusses.  
    Recent customer comment.

  •   Excellent service  
    Roy Findlay - October 2016

  •   Very pleased with the service, helpful and prompt with quotes, and all deliveries were on time  
    MADE Architecture Ltd - May 16

  •   Many thanks for all your help with this job.  
    Recent customer comment.

  •   Your Designer was very efficient and your Delivery Driver was exceptional  
    H Egginton Bromsgrove - June 2017

  •   Delighted with the service and the price.  
    Recent customer comment.