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Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   “A special thank you to your Design Team for their assistance and advice”  
    G Developments, Solihull - July 2019

  •   They fitted like a glove, will be in touch for our next job.  
    Mike • Purchase Surveying Director B.E Barker Builders - September 16

  •   Just to a short note to say thank you for designing, and delivering the trusses on Wednesday. Your delivery driver was incredibly polite, helpful and courteous and is a great reflection of your company.   
    Steve Cook • Willmott Dixon - June 16

  •   "A huge thank you for your support on our project, all technical questions and design variations have been dealt with promptly, you have been great to work with and reflect a real client focused company”   
    Lesley Gill, Coventry - September 2018.

  •   Love the product, makes the job a lot easier, brilliant for Building Control Inspections  
    Godsall Property Developments - February 2016

  •   My thanks to all those involved at Wyckham Blackwell with measuring, designing, manufacturing and delivering my roof trusses on time. This is, without doubt, a job well done and is very much appreciated.  
    Paul Jarvis- AMIMI- October 2017

  •   We usually do cut roofs but after this job we will definitely be using your trusses.  
    Recent customer comment.

  •   Great flexible service   
    Jon Rodway - May 2017

  •   Very pleased with the service, helpful and prompt with quotes, and all deliveries were on time  
    MADE Architecture Ltd - May 16

  •   The service was excellent. As they say, everything it said on the tin! Delivered on time, the driver was brilliant, the plans came laminated, great for showing where the metal web Easi-joists went. Thank you to all your team made our lives easier.   
    P McCone -Vale Pride Ltd- August 2017

  •   “Delivery was on time and exactly as the order“   
    IBO Construction, Basildon - November 2018

  •   This was a HS2 project requiring a lot of detail, your team were very helpful and dealt with all issues raised. A first class service, thank you.  
    Currall Lewis & Martin Construction Ltd - May 2018.