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Customer Service Charter

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As a member of the Builders Merchants Federation we promise to: 

✔ Deal with our customers promptly and fairly

✔ Ensure that any complaints are handled equitably

✔ Hold comprehensive and quality stock

✔ Promote sustainable products and materials wherever appropriate

✔ Offer product advice from experienced teams

✔ Provide prompt deliveries

✔ Provide structured credit facilities

✔ Commit to beat standards of health and safety

✔ Minimise any adverse effects which our operations might have on our surroundings and neighbours

✔ Minimise and recycle waste and manage waste disposal in a safe and controlled manner

  •   Thank you for a very good service.  
    Recent customer comment.

  •   “Delivery was on time and exactly as the order“   
    IBO Construction, Basildon - November 2018

  •   It was a pleasure to deal with your designer who dealt with our project.  
    Shaw Brothers - September 2015

  •   Faultless service and all fitted spot on, well impressed!   
    John Childs, Braunston - February 2018

  •   "Great Service as Always!   
    Yardley Leisure - June 2018

  •    First Class Service at every level and a punctual, polite and very helpful delivery driver.  
    Paul Jarvis, Walsall December 2017 

  •   "A huge thank you for your support on our project, all technical questions and design variations have been dealt with promptly, you have been great to work with and reflect a real client focused company”   
    Lesley Gill, Coventry - September 2018.

  •   They fitted like a glove, will be in touch for our next job.  
    Mike • Purchase Surveying Director B.E Barker Builders - September 16

  •   From initial design to delivery was an excellent experience, I would not go any where else, keep up the good work.  
    Alan Pearson - RCI Design - December 2016

  •   Just to a short note to say thank you for designing, and delivering the trusses on Wednesday. Your delivery driver was incredibly polite, helpful and courteous and is a great reflection of your company.   
    Steve Cook • Willmott Dixon - June 16

  •   The service was great and the product was great.  
    Nick Cushing - February 2016

  •   Innovative design and flexible service.  
    Ian Jamieson - November 2016