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Privacy

Here at Wyckham Blackwell Ltd, we are fair and transparent about everything we do including how we collect your data and then what we do with your data. We understand it’s important that you feel confident in our ability to process your personal data securely. We want you to be 100% content with how we handle your information or you want to see the information we’ve got on you, please just get in touch. Set out in this Privacy Notice is an outline of what sort of data we collect, why we collect it, how and when we process it and destroy it. If you’d like to see this information is more details please refer to our Data Protection Policy.

 Who are we?
Wyckham Blackwell Ltd
Old Station Road
Hampton Arden
Solihull
Warwickshire
B92 0HB
CRN:  01073927
01675 442233
enquiries@wyckhamblackwell.co.uk

What information do you collect about me?
From customers we collect names, contact details e.g. email, postal address, phone number and payment details to enable us to do what we are in business to do; design, manufacture and install roofs and floors from small domestic extensions to large commercial projects. From our employees, we will ask for name, contact details, date of birth, bank account number, national insurance number, tax reference number and pension information to fulfil our legal obligations as an employer. We will also ask employees if they wish to share any health related information that lets us know if we need to make special accommodations in the work place. The work environment will also capture CCTV footage and stills to aid safety of the workforce and deter theft.

When you visit our website or enter any personal data e.g. postal address on contact/registration forms we also collect this information.

Why is this information collected?
We collect personal data for a number of reasons. It allows us to run our business and website effectively, so we are to design, manufacture and install roofs and floors from small domestic extensions to large commercial projects. As well as this we can also ensure a responsive website experience. Additionally, we need the data to recruit, engage and pay our employees, sub-contractors and any third party providers. Some of this information is used to fulfil our own legal obligations as a business e.g. filing tax returns. From time to time we will, with your explicit agreement, for marketing purposes send you information about our services that we believe may be of interest to you via email 

How is this information collected?
We do this a number of ways. Information you submit directly via our secure website, emails you send to us, over the phone and traditional mail. Additionally our website uses Cookies to collect information about you as well as Log Files and Google Analytics to process your data.

What are Cookies, Log Files & Google Analytics?
Cookies are very small text files we place on your computer’s hard drive with your permission. Cookies track how and when you visit our website and then allow us to work out what type of product or service interests you most so we can better meet your requirements.  These cookies do not interfere with or have access to any other information on your computer. If you prefer, you can opt not to accept cookies; this may limit how you can use our website, but you may still use our website. Services delivered via the website such as video or embedded content from external providers may also place cookies on your computer; once again you will have the option to reject these cookies.

Log files tell us how you are using our website, the pages you visit through your IP address. Your IP address tell us us the location of your computer on the internet. We use IP addresses to administer the site, analyse trends, track user’s movement and gather broad demographic information. 

Google Analytics is a web analytics service provided by Google. It uses cookies and IP addresses to analyse how users use our website. Information generated by the cookie will be transmitted and stored by Google on their servers in the USA to produce reports on website activity and internet usage for our website. Google may also transfer this information to third party providers where required to do so by law, or where it uses such third parties to process information on Google’s behalf.  Google will not associate your IP address with any other data held by Google. You have the option to reject these cookies, but this will reduce the functionality of the website. 

How do I remove/update my information on your website?
You can do this anytime by emailing us at enquiries@wyckhamblackwell.co.uk or calling 01675 442233.

How do I stop you contacting me with marketing materials?
If you’ve previously consented to receiving our marketing materials but have now changed your mind and wish to withdraw consent you can do this at any time by simply contacting us at emailing us at enquiries@wyckhamblackwell.co.uk or calling 01675 442233.  We ensure that all our marketing emails have an unsubscribe button too, so if you decide you no longer want to hear from us, just follow the instructions to unsubscribe.

Do you share my information with third parties?
As part of our own legal obligation as a business we share your personal data with HMRC. Depending on your relationship with us as customer, potential customer, sub-contractor, supplier or employee we may also share your information with via third party providers namely:

  • The Peoples Pension Trustee Ltd for pensions
  • Ads Oxford Ltd for website creation, maintenance, hosting and marketing
  • World Pay Ltd for payment processing
  • Pegasis Opera Company Ltd for supplying invoicing and payroll function

 Is my data held securely?
Yes, we ensure administrative, technical and organisational measures are in place to safeguard your data from unauthorised access, use, modification and disclosure of personal information in our custody and control. All information you provide to us is stored on our secure servers with encryption and regular system backup or it is in our robust physical storage facilities. All our third party providers meet these standards too, to ensure your data is secure.

How long do you keep my data?
This depends on the type of data we hold. We will keep data used for marketing purposes for which you have given explicit consent e.g. email address until you withdrawn consent or we do a periodic refresh of our databases every 2 years. Other data e.g. sales and purchase invoices will be kept for 6 six plus the current tax year, as this is a requirement of the UK tax laws. After these time periods the data will be destroyed securely. 

How can I see a copy of, amend, withdraw my consent or delete the data you hold on me?
You may want us to amend or delete the information we have about you and want see a copy of the personal data we hold and process on you by contacting us at:

Wyckham Blackwell Ltd
Old Station Road
Hampton Arden
Solihull
Warwickshire
B92 0HB
CRN:  01073927
01675 442233
enquiries@wyckhamblackwell.co.uk

Can I complain if I’m unhappy with any of the above?
Yes. Our Data Officer has overall responsibility for the day-to-day implementation of this policy. If you’d like to make a complaint on how we have handled your personal data, you can contact us to have the matter investigated on 01675 442233 or at enquiries@wyckhamblackwell.co.uk.

We pride ourselves on our professionalism and customer service, so naturally we take complaints very seriously. We will respond to complaints as soon as possible and certainly within 30 days. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the current legislation you can complain to the UK Information Commissioner’s Office on: 

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113

https://ico.org.uk/concerns/handling/

 

 

 

  •   Excellent service very pleased.  
    Recent customer comment.

  •   Very happy my garage roof looks fabulous  
    Mr Harper , Coventry - April 2018

  •   "Great Service as Always!   
    Yardley Leisure - June 2018

  •   We usually do cut roofs but after this job we will definitely be using your trusses.  
    Recent customer comment.

  •   Faultless service and all fitted spot on, well impressed!   
    John Childs, Braunston - February 2018

  •   Many thanks for all your help with this job.  
    Recent customer comment.

  •   Thank you for the Trusses and Oak Beams, your driver Mark, was a real pleasure to deal with, very professional.  
    Nicole Pomeroy - March 2017

  •   The service was excellent. As they say, everything it said on the tin! Delivered on time, the driver was brilliant, the plans came laminated, great for showing where the metal web Easi-joists went. Thank you to all your team made our lives easier.   
    P McCone -Vale Pride Ltd- August 2017

  •   I have always found Wyckham Blackwell to be very helpful and efficient.  
    John Brannigan - Beneficial Contracts - January 2017

  •    First Class Service at every level and a punctual, polite and very helpful delivery driver.  
    Paul Jarvis, Walsall December 2017 

  •   Great flexible service   
    Jon Rodway - May 2017

  •   Your Designer was very efficient and your Delivery Driver was exceptional  
    H Egginton Bromsgrove - June 2017